Shipping & Returns

Shipping

• We deliver to addresses in the United Kingdom only.
• Delivery options and their cost are shown at checkout before you pay.
• Orders are dispatched within [dispatch time to be confirmed] working days. You will get an email when your parcel is on its way.
• If your order has not arrived within 10 working days of the dispatch email, contact us and we will chase it or replace it.

Returns and refunds

• You can return any product for a refund within 14 days of receiving it, for any reason.
• Products must be unopened, with the seal intact. For health and hygiene reasons we cannot accept supplements that have been unsealed, unless they are faulty.
• Return postage is your responsibility unless the item is faulty, damaged or not what you ordered.
• Refunds go back to the original payment method within 14 days of the return reaching us.

Damaged, faulty or wrong items

Tell us within 30 days of delivery, ideally with a photo, and we will send a replacement or a full refund including your delivery charge and return postage.

How to start a return

Use the contact form with your order number and we will send you the return address and instructions. Please do not post anything back before hearing from us.

Consultations

Consultation bookings are covered in our Terms of Sale.